Privacy Policy

1. Overview

Prime Vantage Buyers Agency (“we”, “us”, “our”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and Australian Privacy Principles. This policy explains how we collect, use, and handle your personal information.

2. What Information We Collect

We may collect personal information including:

• Name
• Email address
• Phone number
• Location and financial/property-related information you provide
• Any other information you submit through forms, calls, or communication

We may also collect website data such as IP address, browser type, and pages visited.

3. How We Collect Information

We collect your information when you:

• Fill out a form on our website
• Download resources (e.g. guides)
• Book a call
• Contact us via phone, email, or social media
• Interact with our ads or website

We may also receive information from third parties such as brokers or partners where relevant.

4. How We Use Your Information

We use your information to:

• Provide our services and support
• Contact you regarding your enquiry
• Send relevant information, updates, or marketing
• Improve our services and user experience
• Comply with legal obligations

5. Marketing & Opt-Out

We may send you marketing communications. You can opt out at any time by:

• Clicking unsubscribe in emails
• Contacting us directly

6. Cookies & Tracking

We use cookies and tracking technologies (including Meta/Facebook Pixel) to:

• Understand user behaviour
• Improve our website and ads
• Measure performance of marketing campaigns

This may involve third-party platforms collecting data about your interactions.

7. Disclosure of Information

We may share your information with:

• Service providers (e.g. CRM, marketing platforms)
• Professional partners (e.g. brokers, solicitors)
• Government or regulatory bodies where required by law

We may also use offshore team members (e.g. Philippines) to assist with operations, who are bound by confidentiality obligations.

8. Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. However, no online transmission is completely secure.

9. Access & Correction

You may request access to or correction of your personal information at any time by contacting us.

10. Data Retention

We only retain personal information for as long as necessary to provide our services and meet legal obligations.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact Us

If you have any questions or requests regarding your privacy:

• Prime Vantage Buyers Agency
• Email: Johnson@primevantage.com.au